jilie's Terms & Conditions

1 General Provisions

jilie is an online casino and sports betting platform designed for Bangladeshi players. It is your responsibility to read and understand these Terms fully before you start using our platform.

In these Terms, "you" or "user" refers to any person who accesses, registers on, or uses any service of the jilie platform. "We", "our", or "jilie" refers to the entity operating the platform.

1.1 Acceptance of Terms

By accessing our platform or creating an account, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, please refrain from using our platform.

1.2 Changes to Terms

jilie reserves the right to update these Terms at any time. We will post a notice on the platform for significant changes. Continuing to use the platform after any changes are made will be considered acceptance of the updated Terms.

1.3 Applicable Law

It is entirely your responsibility to comply with the laws in force in your country or region regarding these Terms and any matter related to gambling. jilie does not provide legal advice for any specific jurisdiction.

2 Account Registration & Eligibility

The following eligibility requirements must be met to open an account on jilie.

2.1 Age Requirement

Only persons aged 21 or above may register on jilie. Any account found to belong to a minor will be closed immediately, and the associated balance may be forfeited.

2.2 One Account Policy

Each person may open only one account. Having multiple accounts under the same person's name is strictly prohibited. If this rule is violated, all accounts will be terminated.

2.3 Accurate Information

You must provide true, complete, and up-to-date information at the time of registration. Providing false information will result in account termination, and any deposited funds may be forfeited.

2.4 Account Security

It is your responsibility to keep your account password and login details confidential. Report any unauthorized access to your account to us immediately. You are responsible for all activity carried out through your account.

3 Account Verification

To maintain a safe and transparent environment, jilie reserves the right to verify any account when necessary.

3.1 Identity Verification (KYC)

For processing withdrawals or transactions above a certain amount, we may request documents to confirm your identity, such as:

• A copy of your National ID (NID) or passport
• Mobile banking account statement
• Proof of current address

3.2 Cooperation with the Verification Process

Withdrawals may be temporarily placed on hold until verification is complete. You are required to provide the necessary documents in a timely manner. If you refuse or delay providing documents, jilie reserves the right to temporarily suspend the account.

4 Deposits & Withdrawals

jilie supports only the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (major Bangladeshi banks including BRAC Bank and Dutch-Bangla Bank).

4.1 Deposit Limits

• Minimum deposit amount: ৳300 per method
• Deposits are generally credited to your account instantly
• The deposit method and account holder must be the same person

4.2 Withdrawal Limits & Timeframes

• Minimum withdrawal amount: ৳500
• Withdrawals are typically processed within 5–30 minutes
• Withdrawals can only be made to the same method used for the deposit

4.3 Withdrawal Conditions

Before requesting a withdrawal, ensure that all applicable wagering requirements have been met. Withdrawals may be placed on hold during the verification process or in the event of any suspicious activity.

4.4 Transaction Responsibility

jilie will not be responsible for failed or lost transactions resulting from incorrect account numbers or details provided by you. Contact our support team immediately for any transaction-related issues.

5 Bonuses & Promotional Offers

jilie offers various bonuses and promotional offers. Each offer has its own specific terms and conditions.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. Example: deposit ৳1,000 and receive ৳1,000 as a bonus, giving you a total balance of ৳2,000.

5.2 Wagering Requirements

After claiming a bonus, a specified amount must be wagered before a withdrawal can be made. The wagering requirement for the welcome bonus is 10 times the bonus amount. Example: for a ৳1,000 bonus, you must wager ৳1,000 × 10 = ৳10,000. Wagering is calculated on the bonus amount only, not the deposit amount.

5.3 Bonus Usage Conditions

• Multiple bonuses cannot be used at the same time
• Bonuses are only usable on designated games on the platform
• Wagering requirements must be completed within the specified time limit
• If bonus abuse or manipulation is proven, the bonus and any associated winnings will be voided

5.4 Promotional Offers

jilie reserves the right to change, suspend, or cancel any promotional offer without prior notice. The specific terms of each promotion will be stated on that promotion's page.

6 Gaming Rules

All games on jilie are operated in accordance with fair play principles. The outcome of all games is determined by Random Number Generator (RNG) technology.

6.1 Game Outcomes

All game outcomes are completely random and impartial. Previous results have no effect on future results. If a technical error produces an invalid outcome, jilie may void that round.

6.2 Sports Betting

All rules relating to sports betting are discussed in detail in the terms applicable to the specific sport. The acceptance of bets is at jilie's discretion. Specific rules will apply in the event of a match abandonment or postponement.

6.3 Technical Issues

If a game is interrupted due to a technical issue, jilie will resolve the problem as quickly as possible. If a game is stopped mid-session, the bet will be refunded, but the results of any bets already completed will remain valid.

7 Prohibited Activities

The following activities are strictly prohibited on the jilie platform, and any violation may result in immediate account termination.

7.1 Fraud & Manipulation

• Manipulating or abusing the bonus system
• Exploiting technical vulnerabilities in any game or betting system
• Operating multiple accounts using false information
• Attempting unauthorized access to another player's account

7.2 Money Laundering

Using the jilie platform to launder money or conceal the source of illegal funds is strictly prohibited. We reserve the right to conduct investigations into suspicious transactions and to notify the relevant authorities.

7.3 Use of Third-Party Accounts

Using another person's account or allowing someone else to use your account is prohibited. Each account may only be used by the registered individual.

8 Responsible Gaming

jilie believes that gaming is a form of entertainment — it should never be used as a source of income.

8.1 Self-Control Tools

We provide the following self-control tools for our players:

• Setting deposit limits (daily, weekly, monthly)
• Session time limits
• Temporary or permanent self-exclusion

8.2 Support

If you feel that gaming is having a negative impact on your life, please visit our Responsible Gaming page. Our support team is available 24/7 to help you.

9 Privacy & Data Protection

Protecting your personal information is our priority. We use SSL encryption and modern security technology.

9.1 Data Collection & Use

We collect only the information necessary to operate the platform. Your personal data is not sold to third parties. Read our Privacy Policy for more details.

9.2 Use of Cookies

Our platform uses cookies to improve your experience. By continuing to use the platform, you consent to the use of cookies.

10 Limitation of Liability

jilie will not be liable for:

• Losses caused by internet disconnection or technical failure
• Losses resulting from unauthorized access to a third party's account
• Losses caused by incorrect information provided by you
• Service interruptions due to force majeure
• Expected but unrealized earnings from gaming

10.1 Service Availability

jilie strives to provide uninterrupted service at all times, but temporary downtime may occur due to maintenance or technical reasons. Compensation for bets placed or lost during such downtime may not be possible.

11 Account Closure & Termination

11.1 Closure by You

You can request to close your account at any time by contacting our support team. You will be given the opportunity to withdraw any existing balance before the account is closed, provided all wagering requirements have been met.

11.2 Termination by jilie

jilie may temporarily or permanently close your account for any of the following reasons:

• Violation of any part of these terms and conditions
• Providing false or misleading information
• Abuse of bonuses or promotions
• Suspicious financial activity
• Threatening, offensive, or inappropriate behaviour

In proven cases of rule violations, bonuses and any winnings obtained from bonuses may be forfeited.

12 Contact & Dispute Resolution

12.1 Contact Methods

To resolve any questions, complaints, or disputes, please contact us:

• Live Chat: 24/7 directly through the platform
• Email: [email protected]
• Support is available in both Bengali and English

12.2 Complaints Process

If you have a dispute or complaint, please contact our support team first. We review every complaint seriously and aim to provide a resolution with full transparency.

12.3 Final Decision

In the event of a dispute, the outcome of jilie's investigation and its final decision shall be considered binding. However, we are always committed to a fair and impartial resolution.

12.4 FAQ

Visit our FAQ page for quick answers to common questions. Visit our About Us page to learn more.