Play on jilie responsibly
Staying within your limits is your right — jilie is here for you whenever you need help maintaining those limits.
Why responsible gaming matters to us
jilie believes online gaming is a form of entertainment, not a source of income. Our commitment to every player is this — while you are spending time on jilie, your safety and wellbeing are our first priority. Serving millions of players across Bangladesh has shown us that the right information and easy-to-use tools can make a real difference in someone's life.
Gambling can be enjoyable when it stays within a planned budget and includes regular breaks. Problems arise when it stops being fun — when you feel the urge to bet more to recover losses, or when family and work start to take a back seat. On this page, jilie gives you all the tools and information you need to play consciously and safely.
Please note: Only people aged 21 or above are allowed to open an account at jilie. It is everyone's responsibility to keep minors away from accessing gaming platforms.
Our protection tools
Deposit Limit
Set a maximum amount you can deposit per day, week, or month. Once a limit is in place, no deposit above that amount is possible from your account. This tool is the most effective way to stay in control of your budget.
Time-Out Feature
Need a short break to clear your head? Use the time-out feature to temporarily close your account for anywhere from 24 hours to 30 days — logging in will not be possible during this period.
Self-Exclusion
If you feel your gaming is getting out of control, activate the self-exclusion process. While active, your account will be completely locked until the set period ends, and no new account can be opened.
Loss Limit
Set a cap on how much you are willing to lose within a given period. Once the limit is reached, the system will automatically prevent further bets.
Reality Check
Receive notifications at regular intervals showing how long you have been playing. These reminders keep you aware of time and give you the opportunity to take a break when needed.
Support Team Assistance
Contact the jilie support team at any time. Our specialist team is ready to help in Bengali and English, 24/7 — do not hesitate to reach out with any question or concern.
21+ age requirement
To open an account and play on jilie, you must be at least 21 years old. We verify age at registration. Providing inaccurate information during identity verification may result in your account being suspended and withdrawals being blocked. If there are anyone under 18 in your household, we recommend using parental control software on your device.
Recognise the warning signs
If any of the situations below sound familiar, speak to our support team right away.
You are spending more than your budget and keep telling yourself "just this once."
You feel the urge to bet more in order to recover money you have lost.
You are trying to stop but cannot — and feel restless or irritable as a result.
You are hiding your gaming or lying about it to family, friends, or colleagues.
You are taking on debt or dipping into savings to fund your gaming.
You feel mentally uncomfortable, depressed, or anxious when you are not playing.
Tips for safe gaming
Set your budget in advance
Decide how much you will spend per session before you start. Once you hit that limit, log out of your account.
Take regular breaks
Get up every 30–60 minutes, drink some water, take a short walk. Stepping away regularly helps you make better decisions.
Treat it as entertainment
Do not think of gaming as a way to earn money. There is no guarantee that lost money will come back — and that is normal.
Talk to someone you trust
If you feel your gaming habits are getting out of control, let someone you trust know, or speak to our support team directly.
How to activate the protection tools
Through account settings
After logging in to jilie, go to the "My Account" section and you will find the "Responsible Gaming" option. From there you can:
- Set or change daily / weekly / monthly deposit limits.
- Set a loss limit.
- Set reality check intervals (15 / 30 / 60 minutes).
- Activate a time-out — choose the duration yourself.
- Submit a request for long-term self-exclusion.
Directly through support
If you cannot access your account or need to close it urgently, contact us directly via live chat or email. Our support team is available 24/7 in Bengali and English.
Important: Reducing a deposit limit takes effect immediately. However, increasing a limit or cancelling a time-out is subject to a mandatory waiting period — this is for your own protection.
Need help? We are here
jilie Support Team
Share any question or concern about responsible gaming with us — big or small. Our team will support you with empathy and without judgement.
Self-exclusion and account closure requests are processed as quickly as possible.
Frequently Asked Questions
Enjoy jilie's best games safely
Within your limits, responsibly — start today.